Whatever the nature of your enquiry or needs, we will do everything we can to help as quickly and efficiently as possible.
As a membership organisation, our customers are at heart of everything we do and adhering to high standards of customer care is very important to us.
This customer service charter sets out the service you can expect as a customer and member of Basketball England. Our aim is to provide services as effectively and efficiently as possible for all our customers.
The easiest and most efficient way to contact Basketball England is through the below online form. Before completing the form, our most common queries are detailed below in our FAQs.
To join, simply go to the membership portal and follow the sign-up process. When presented with the options to select the roles, age-group and level (national league, local league or BUCS for players, coaches and bench personnel and national or region for officials) you wish to participate at and the system will apply the appropriate licence.
If you wish to participate in multiple roles, you will only pay for the most expensive licence type.
Coaches and officials operating at senior NBL level require a performance membership and validation of their licence to be active and insured.
Those coaching or officiating only in Jnr. NBL need only become a participant member and validation of their licence to be active and insured.
Those coaching and officiating with a valid performance membership and licence for senior NBL can also operate in Jnr NBL.
Please email [email protected] quoting your membership number and outlining the information you wish to be updated.
There is a forgotten details link below the login area: https://membership.basketballengland.co.uk/Account/ForgotLoginDetails
Please click on this and you will be able to recover your membership number using the email address attached to the account.
You will be able to request a password reset link using your membership number.
Please make sure to check your spam folder for any emails you request.
Basketball England will aim to consider all applications meeting the required conditions within seven business days.
Yes, everyone requires their own profile.
If you have multiple enquiries that relate to different areas, please submit separate form submissions for each one.
Phone: 0300 600 1170
You can currently call our support team for assistance between the following times:
NSC, Gate 13, Etihad Campus, Rowsley Street, Manchester, M11 3FF
Online or abuse over the phone will not be tolerated. We look after the well-being of our staff and urge people to think about the impacts of their actions or we will take the necessary actions required to protect our staff.
Basketball England will not hesitate to take action against individuals and their associated clubs who are abusive or offensive to our staff.
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