Contact Us

Contact us

Whatever the nature of your enquiry or needs, we will do everything we can to help as quickly and efficiently as possible.

As a membership organisation, our customers are at heart of everything we do and adhering to high standards of customer care is very important to us. 

This customer service charter sets out the service you can expect as a customer and member of Basketball England. Our aim is to provide services as effectively and efficiently as possible for all our customers. 

The easiest and most efficient way to contact Basketball England is through the below online form. Before completing the form, our most common queries are detailed below in our FAQs.

Frequently Asked Questions

What licence do I need? +

Membership has now been streamlined into three catch all membership levels, Performance, Participant and Supporter.

SUPPORTER*

  • Fans of the game
  • Club Admins
  • Parents or guardians
  • League and Association committee members
  • * - Available from October 2024 onwards

PARTICIPANT

  • Local league, BUCS and 3x3 competitors
  • Non-NBL competitions
  • Players, coaches, officials and bench personnel

PERFORMANCE

  • NBL, WNBL and Jnr. NBL
  • Players, coaches, officials and bench personnel

All NBL and Jnr. NBL players require a performance membership and validation of their licence to be active and insured.

Coaches and officials operating at senior NBL level require a performance membership and validation of their licence to be active and insured.

Those coaching or officiating only in Jnr. NBL need only become a participant member and validation of their licence to be active and insured.

Those coaching and officiating with a valid performance membership and licence for senior NBL can also operate in Jnr NBL.

How do I update my profile? +

Please email [email protected] quoting your membership number and outlining the information you wish to be updated.

What information/documentation do I need to provide when licencing? +
  • Local league player: Photo

  • NBL/WNBL player: Photo, passport, international letter of clearance (for any player registered with a non-British seniors only, BBF), FIBA approval (U18s BBF), visa/settled status proof (non-nationals only)

  • Officials (referees, table, statisticians): Photo, passport, qualification, safeguarding self-declaration SG1, safeguarding course, DBS, visa/settle status proof (non-nationals only)

  • Coach: Photo, passport (NBL only) qualification, safeguarding self-declaration SG1/2, safeguarding course, DBS, visa/settle status proof (non-nationals only, NBL only)

  • Bench personnel: Photo, passport (NBL only) qualification, safeguarding self-declaration SG1/2, safeguarding course, DBS, visa/settle status proof (non-nationals only, NBL only)
I have forgotten my membership/login details +

There is a forgotten details link below the login area: https://membership.basketballengland.co.uk/Account/ForgotLoginDetails 

Please click on this and you will be able to recover your membership number using the email address attached to the account.

You will be able to request a password reset link using your membership number.

Please make sure to check your spam folder for any emails you request.

How long does it take for my licence to be approved? +

Basketball England will aim to consider all applications meeting the required conditions within seven business days.

Contact us form 

If you have multiple enquiries that relate to different areas, please submit separate form submissions for each one.

Other common FAQs

Membership & Licencing

Q1 +

Answer 1

Q2 +

Answer 2

Q3 +

Answer 3

Q4 +

Answer 4

Q5 +

Answer 5

Phone Support

Phone: 0300 600 1170

You can call our support team for assistance between the following times:

Monday-Friday: 9am to 5pm

Saturday-Sunday: closed

Our phone system offers various options to link you through to the relevant team or staff member. The below submenu lists the first line of options you should select upon calling.

To give you the best service and put you through to the right department, please select the option when calling that best describes you or the area you are enquiring about:

  1. Club administration
  2. Officiating
  3. Coaching
  4. Player or parent of a player
  5. Safeguarding
  6. Local and regional league administration
  7. Schools, academies and universities
  8. If you are calling about anything else

Our address

NSC, Gate 13, Etihad Campus, Rowsley Street, Manchester, M11 3FF

Our staff matter

Online or abuse over the phone will not be tolerated. We look after the well-being of our staff and urge people to think about the impacts of their actions or we will take the necessary actions required to protect our staff.

Basketball England will not hesitate to take action against individuals and their associated clubs who are abusive or offensive to our staff.

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