Basketball England services more than 33,000 members and more than 700 clubs, in addition to many other customers and stakeholders who are involved in the sport.  

As a membership organisation, our customers are at heart of everything we do and adhering to high standards of customer care is very important to us. 

This customer service charter sets out the service you can expect as a customer and member of Basketball England. Our aim is to provide services as effectively and efficiently as possible for all our customers. 

We will: 

  • Respond to all enquiries promptly, efficiently and accurately  
  • Communicate clearly and effectively 
  • Be polite and professional via all means of communication  
  • Treat all our customers with respect and dignity  
  • Apologise if we get things wrong and explain what we will do about it

We hope that both our charter and the use of a cutting-edge Customer Relationship Management (CRM) system will continue our work in striving to be "A High-Performing NGB" as detailed in our six-year plan, Growing Basketball Together 2018-2024.

Should you wish to speak to us about your customer service experience, or if you wish to make a complaint about the service you've received, you can do so using the buttons below.