PLAYHQ TRAINING

Below are the answers to some frequently asked questions, aimed to prepare clubs to use Basketball England's new PlayHQ membership and competition management platform.

What are the benefits of using PlayHQ for my club? +

The PlayHQ platform will allow your club to:

  • Manage your Basketball England and league memberships 
  • Manage your club memberships 
  • View all your players’ registration details and teams 
  • Manage your fixtures 
  • Use digital live scoring of your games 
  • Have your teams' fixtures, scores and stats visible on BE's new free App and the website
  • Take feeds of your fixtures and league tables to your own website 
  • Ensure robust Safeguarding protocols 
  • Automate fines, suspensions and other admin 
  • Run club activities such as programmes, camps, CVLs etc 
What does access to the PlayHQ system cost for clubs? +

It is included in affiliation to Basketball England. 

Will the NBL team entry process for 2025/26 be through PlayHQ? +

Yes. Team entries for NBL will be managed through PlayHQ, so there will be some differences in the process.  

Clubs will receive an email inviting them to enter teams into the NBL for the 2025/26 season in mid-May.

To enter teams into Jnr. NBL, clubs must have met the Basketball England Level 1 standard. More on the BE L1 standard HERE. 

When is 2025/26 membership registration due to start?  +

Players, coaches, officials and all other members will be able to register on PlayHQ from early July for the 2025/26 season. 

Can I manage our club membership through the system and take fees?  +

Yes. Clubs will be able to manage and take payments for club memberships through PlayHQ. 

PlayHQ has the option for clubs to collect both their Basketball England membership and club membership in the same transaction, with the system splitting the payouts between the different organisations.  

The system also has the ability to take membership fees in installments, giving your members the option to pay for their membership in four payments. All transactions in PlayHQ incur a 1.8% transaction fee for clubs which is significantly lower than many platforms currently used by clubs to collect fees. 

Details of how to do this will be covered in our PlayHQ training and onboarding sessions.  

Will clubs be able to bulk register and pay for members?  +

Historically, clubs have been able to pay the registration fees of their members, however through PlayHQ individuals will be required to register and purchase their own membership. 

We are aware that some clubs include the Basketball England membership fee within club membership and transfer this to us.

PlayHQ has the option for clubs to collect both their Basketball England membership and club membership in the same transaction, with the system splitting the payouts between the different organisations.  

The system also has the ability to take membership fees in installments, giving your members the option to pay for their membership in four payments. All transactions in PlayHQ incur a 1.8% transaction fee for clubs. 

Details of how to do this will be covered in our PlayHQ training and onboarding sessions.  

Can clubs run CVL competitions through PlayHQ?  +

Yes, and at no additional cost, provided all the players competing are participant members of Basketball England next season. Clubs can also run your social basketball competitions and other programmes through the platform. 

Can my local league or regional competition run their league or cup competitions through PlayHQ? +

Yes, if they are affiliated then using PlayHQ to run all competitions comes at no extra cost. Unaffiliated leagues can affiliate with Basketball England ahead of next season and get access to the platform and a host of other benefits.  

Using the system will allow the league to

  • Manage Basketball England and league memberships 
  • Manage league memberships 
  • View all teams' and players’ registration details and teams 
  • Manage fixtures 
  • Use digital live scoring of your games 
  • Have your teams fixtures, scores and stats visible on BE's new free App and the website
  • Take feeds of your fixtures and league tables to your own website 
  • Ensure robust Safeguarding protocols 
  • Automate fines, suspensions and other admin 
  • Run club activities such as programmes, camps, CVLs etc 

Contact [email protected] for further information. 

What happens if no one attends the training? +

Until a member of your club has attended a session, you will not be provided access to the PlayHQ platform. If you are not able to attend any of the planned online or face-to-face sessions please get in contact with us.  

Does the system offer translations for non-English speakers?  +

Does the system offer translations for non-English speakers? 

If using browsers such as Chrome or Safari, the inbuilt translation functions of these browsers, allow translations into hundreds of languages.