You will also find some helpful resources on the PlayHQ support centre using the button below:
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The PlayHQ platform will allow your club to:
It is included in the affiliation to Basketball England, with no additional cost to your club to access the system.
For details of how to affiliate your club, please visit: https://www.basketballengland.co.uk/get-involved/clubs/new-clubs-and-teams/
Should your club wish to utilise PlayHQ to take payment of your own club membership fees, the payment processing fee is 1.8% for all transactions.
Yes. Following the success of using PlayHQ for the 2025/26 seasons, team entries for NBL will be managed through PlayHQ, so there will be some differences in the processes previously used.
Each season, clubs that have previously entered or made Basketball England aware of their interest to enter the NBL and have met eligibility criteria will receive an email inviting them to enter teams into the NBL season in mid-May.
To enter teams into Jnr. NBL, clubs must have met the Basketball England Level 1 standard. More on the BE L1 standard HERE.
Yes. Clubs will be able to manage and take payments for club membership through PlayHQ.
PlayHQ has the option for clubs to collect both their Basketball England membership and club membership in the same transaction, with the system splitting the payouts between the different organisations.
The system also has the ability to take membership fees in installments, giving your members the option to pay for their membership in four payments through PayPal’ Pay in Four interest free option, which delivers the full amount to the recipient organisation and the member pays the outstanding balance to PayPal under their T&Cs .
Currently PlayHQ doesn’t have the facility to split annual club membership further at this time, but we expect the option to have monthly payment options in place by the start of the 2026/27 season.
All transactions in PlayHQ incur a 1.8% transaction fee for clubs which is significantly lower than many platforms currently used by clubs to collect fees.
Historically, clubs have been able to pay the registration fees of their members, however through PlayHQ individuals will be required to register and purchase their own membership.
We are aware that some clubs include the Basketball England membership fee within club membership and transfer this to us.
PlayHQ has the option for clubs to collect both their Basketball England membership and club membership in the same transaction, with the system splitting the payouts between the different organisations.
The system also has the ability to take membership fees in installments, giving your members the option to pay for their membership in four payments. All transactions in PlayHQ incur a 1.8% transaction fee for clubs.
Details of how to do this will be covered in our PlayHQ training and onboarding sessions.
Yes, and at no additional cost, provided all the players competing are participant members of Basketball England next season. Clubs can also run your social basketball competitions and other programmes through the platform.
Yes, if they are affiliated then using PlayHQ to run all competitions comes at no extra cost.
Unaffiliated leagues can affiliate with Basketball England ahead of next season and get access to the platform and a host of other benefits.
See further FAQs on this page for more on the benefits PlayHQ can bring, as well as other benefits of affiliating with Basketball England.
Before someone from your club can get access, someone must attend a PlayHQ training session. After attendance, the attendee will be granted access and they can then add other club admins as required.
To book onto a training session, please click on the link below for upcoming sessions and availability.
If using browsers such as Chrome or Safari, the inbuilt translation functions of these browsers, allow translations into hundreds of languages.
The PlayHQ platform will allow your league or competition to:
By design, the system provides a management and reporting suite designed to take away a lot of manual processes, reduce costs and provide reporting and insight to help manage your league or competition.
It is included in the affiliation to Basketball England, with no additional cost to access the system. For details of how to affiliate your league, please visit:
https://www.basketballengland.co.uk/about/regions/local-leagues-associations/
Yes, PlayHQ entry process is used for National League entries and the same process can be used by local leagues and other competitions across the country.
We have an alternative system for officiating deployments called Who’s The Ref. Local Leagues can utilize this system alongside PlayHQ at no additional cost. Please contact our officiating team for information.
If a club is affiliated with Basketball England, the use of PlayHQ to run CVL competitions is allowed as part of your club affiliation, provided all players that register to your CVL are participant members of Basketball England.
Before someone from your league can get access, someone must attend a PlayHQ training session. After attendance, the attendee will be granted access and they can then invite clubs to participate as required.
If using browsers such as Chrome or Safari, the inbuilt translation functions of these browsers, allow translations into hundreds of languages.
To book onto a training session, please click on the link below for upcoming sessions and availability.
Below is a list of benefits for 2025/26, alongside dates from when these benefits will be available:
*These benefits will be available upon the launch of our new systems over the course of summer of 2025.
For 2025/26, the membership prices are:
Participant membership (for local leagues, BUCS, and other regional/local competitions)
Performance membership (for NBL, WNBL and Jnr. NBL competitions)
The service fee is the cost to process your payment and service charge of the system.
This doesn’t affect what your membership costs, as the final total at checkout is the published cost of your membership.
This needs to be a 'passport style' headshot photo that officials can use on matchdays to ensure players on court match a team sheet.
Team management access within PlayHQ allows participants to select line-ups and enter scores on games within My Teams .
This membership is for team managers only who need access to information on the players in their team only.
For Basketball England, non-national player fees for the NBL (National Basketball League) are structured based on whether the player is considered a Type 1 or Type 2 non-national, and their age (Under 21 or 21+).
Type 1 non-national players pay a higher fee than Type 2.
Here's a breakdown of the non-national fees for the 2025/26 season:
Basketball England registered members benefit from our insurance coverage through Howden, with participants having accident cover and coaches and officials also benefiting from public liability and professional indemnity cover
Players, coaches, officials and all other members will be able to register on PlayHQ from 14 July for the 2025/26 season.
An important difference in process this year is clubs must generate a registration link and distribute this to players and coaches to join. Officials can join through links on the following pages, with various links set up for different regions and competitions.
Terms and conditions of membership can be found here.
Through the same process as players, you can register to your club. Simply select volunteer when presented with options in the sign-up process.
If using browsers such as Chrome or Safari, the inbuilt translation functions of these browsers, allow translations into hundreds of languages.
Not quite, you will need to sign up for each role separately, although the system will remember your main details and pre-populate these so secondary sign-up will be much quicker for additional roles.
You will need to sign up for each role separately, although the system will remember your main details and pre-populate these so secondary sign-up will be much quicker for additional roles.
You will only pay for the most expensive membership/licence required. We recommend purchasing the most expensive first, then all others can be added at no cost, rather than having to pay the difference when a more expensive one is added.
All profiles that have been migrated to PlayHQ from our previous platform are private until claimed. When you first register in the new system, you will be offered the option to make your profile public or private.
A private profile is still visible to Basketball England, your club and any competitions you participate in, but will be hidden from any public facing websites or our App.
Licence cards are in development. Once your registration is complete, you'll access your digital
membership card through Basketball England's new mobile app, which launches in early September.
Once you download the App you will be able to:
Going forward, you membership will start from the date you join Basketball England.
Your membership is now valid for 12 months from your registration date, If you register before the season starts, you'll receive a grace period until the season begins, ensuring full value and coverage for pre-season activities.
This means if you join a club part way or towards the end of a season, you will still get a full year of benefits.
When you register for a competition for future seasons, if your remaining membership doesn’t cover the entirety of the competition length, you will be asked to pay for the future membership to cover the entirety that competition before it starts. All Basketball England memberships last for 12 months and we do not offer pro-rata memberships or short term memberships to cover half or part of a season.
Absolutely, we have a guide to registering for local leagues as the link and process can vary. Click here to learn more.
Please contact our membership services team who will be able to check details of your membership.
Please contact our membership services team who will be able to check details of your membership and qualification history.
In this scenario, please email [email protected] stating your name, the previous email address you no longer have access to, as well as the name of the club you were last registered to.
Our team will then be able to resolve this issue manually for you.
These questions were previously asked through separate SG1 and SG2 forms that were downloaded and required completion on a paper form.
We hope the new way of competing these is much easier.
The questions pertaining to you agreeing to our safeguarding policies and answers are visible to Basketball England, leagues and competitions you participate in and your club.
Only Basketball England staff can view your answers to the below Safeguarding question:
In order for us to monitor diversity and representation in our sport we ask some questions that are anonymized for statistical and reporting purposes. We share these reports and statistics with Sport England and publish some statistics publicly.
The answers you provide are anonymized for reporting purposes. The insight generated from your answers is used to help us continue to make Basketball an inclusive and accessible sport.
In order for us to monitor diversity and representation in our sport we ask some questions that are anonymized for statistical and reporting purposes. We share these reports and statistics with Sport England and publish some statistics publicly.
The answers you provide are anonymised for reporting purposes. The insight generated from your answers is used to help us continue to make Basketball an inclusive and accessible sport.
In order for us to monitor diversity and representation in our sport we ask some questions that are anonymized for statistical and reporting purposes. We share these reports and statistics with Sport England and publish some statistics publicly.
The answers you provide are anonymised for reporting purposes. The insight generated from your answers is used to help us continue to make Basketball an inclusive and accessible sport.
This process is managed by the British Basketball Federation. When open for next season, we will publish a link below and communicate this to all clubs.
Whilst not obsolete, we will use these less and less going forward. Your licence card will contain enough information on you to make you identifiable as licenced and our integrated systems will in time remove the need to use your A number to login or complete activities.
Please submit this via the contact us form on our website, which is secured and preferred over an email submission.
In the drop down on the form, select 'membership' as the enquiry and attach the required files to the form before submission. Please include your name as it appears on your membership registration.
We are close to finalising this part of the system ahead of the new season.
Through the game day area of the system, officials will be able to access licence cards for games you are allocated to at fixtures.
If you previously registered as bench personnel to perform an assistant coach role, please register as a coach going forward.
Our new system offers different game day functionality and processes only available to coaches in when it comes to selecting teams, so please select that you are a coach when registering.
