We have some updates and reminders to help all clubs get ready for the new season, with some simple steps in our new PlayHQ platform that will enable you to take payments, register players and much more.
We also have further training sessions scheduled on the game-day elements of PlayHQ, including information on licence cards and our new free app, HoopsHQ.
Following some minor changes to the payment disbursement system of PlayHQ, we have new support guidance on how to set up your club or league up to receive payments through PlayHQ.
Clubs need to set up registration links to onboard their players and other members for the new season. While most clubs now have registration links set up to share publicly or privately, we are aware some clubs are yet to get this important function ready in PlayHQ.
The short video below will help those yet to take this important step get started in getting players registered.
We are pleased to announce more training sessions focused on game-day operations and our new free app, HoopsHQ. To book, click the link below.
Please note, we will be closing down our previous membership portal at the end of this month. If clubs wish to check anything in this system, please do so before access is removed on Friday 29 August.
Our new game day app will be called HoopsHQ and will be live very soon. It will feature scores, standings and fixtures, plus player and team stats from all competitions that utilise PlayHQ to administer competitions.
It is also where participants' licence cards will be hosted for the upcoming season.
Look out for more information in the coming weeks.
As part of our membership sign-up, due to FIBA and Home Office eligibility criteria, all players competing in National League must provide Basketball England with a valid copy of their passport. This can be sent to Basketball England using our secure Contact Us form.
If you do not have a passport, or are unable to send this to Basketball England, please contact us through our contact us form upon registering for your club for next season.
All players who have a non-British passport, or their most recent competitive basketball participation was outside of the UK, will need a letter of clearance before they can play in a National League competitions.
Letters of clearance are issued by the BBF and fall outside of Basketball England jurisdiction. We recommend clubs and players apply for where required as soon as possible.
Please remind all coaches, officials and those in positions of trust that they must have a valid Basketball England approved DBS.
As a reminder, there will be no DBS overrides with our new system.
If you have any questions on this area, please use our contact us form and select Safeguarding to have you questions answered by our dedicated Safeguarding team.
Help is at hand from our membership services and competitions team. To get the quickest response to any queries or challenges, please use our contact us form.
Our phone menu has recently changed to improve our handling of calls and ensure you can reach the correct department quickly and efficiently.
Our phone availability is also shifting from 18 August. We will be available between 11am and 3pm Monday to Friday with other hours dedicated to resolving email enquiries. To get the quickest response, please use the Contact Us form above.
.
