With the new Basketball England membership portal set to launch at 4:00pm tomorrow, we have some final updates for all our members who are looking to register for the 2019/20 season.
Firstly, a big thank you to the 254 members that went online earlier this month and tried our test portal. The feedback provided has been invaluable and that information has been used to make some final adjustments to the Portal ahead of tomorrow's launch.
Based on the feedback provided, additional functionality has been added to some pages to aid usability and navigation, a few drop down fields have been altered, some fields have been renamed and the member dashboard has undergone some changes as well, adding in signposting information to help members complete their registration.
Starting next week, we will be changing out opening hours between Monday 5 August and Monday 30 September. From Monday to Friday, we will be open 8:00am – 8:00pm, and on Saturday’s we will be open from 9:00am – 4:00pm. That should provide our members with a much larger window to contact us in the lead up to the start of the season.
In order to ensure that the new portal provides all members with as much security as possible over their sensitive data, the new system will only accept payments online using debit or credit cards. This is to increase the efficiency of payment collection and make it easier for us to reconcile payments against customer accounts.
As mentioned previously, there are a number of drop in sessions planned across the country during August. The sessions are an opportunity for speak to our staff members about how the system works, complete any registrations for 2019/20 and answer any questions people may have.
The details of the drop in sessions are:
Region: East Midlands
Lead Club: Nottingham Wildcats
When: Tues 6 August, 3:00pm - 8:00pm
Where: Nottingham Wildcats Arena, Greenwood Road, NG3 7EB
Lead Club: Leeds Beckett
When: Tues 6 August, 3:00pm - 8:00pm
Where: Leeds Beckett Arena, Leeds, LS6 3QT
Lead Club: London Greenhouse Pioneers
When: Wed 7 August, 5:00pm - 8:00pm
Where: Greenhouse Centre, 88 Bell Street, NW1 6SP
Lead Club: Sheffield Sharks
When: Sat 10 August, 9:00am - 12:00pm
Where: All Saints Catholic High School, 95 Norfolk Park Road, S2 2RU
Lead Club: Team Solent Kestrels
When: Sun 11 August, 1:00pm - 5:00pm
Where: Solent University Sports Complex, East Park Terrace, SO14 0YN
Region: North West
Lead Club: Manchester Magic
When: Mon 12 August, 3:00pm - 8:00pm
Where: Manchester Basketball Centre, Wilbreham Road, M16 8GW
Region: West Midlands
Lead Club: Team Birmingham
When: Tues 13 August, 5:00pm - 8:30pm
Where: The Factory, 5 Devon Way, B31 2TW
Region: South East
Lead Club: Kent Crusaders
When: Tuesday 13 August, 5:00pm - 8:30pm
Where: Brompton Academy, Marlborough Road, ME7 5HT
Region: North East
Lead Club: Newcastle Eagles
When: Wed 14 August, 3:00pm - 8:30pm
Where: Eagles Community Arena, Scotswood Road, NE4 7AF
Lead Club: Bury St Edmunds
When: Thurs 15 August, 3:00pm - 8:30pm
Where: Moreton Hall Community Centre, Symonds Road, IP32 7EE
Lead Club: Reading Rockets
When: Thurs 15 August, 5:00pm - 8:00pm
Where:John Madejski Academy, Northumberland Avnue, RG2 8DF
On Friday 16 August at 6:30pm, we’ll also be running a Facebook Live session for our members where we’ll go through the process of registering, adding someone to a club and team and much more whilst fielding questions from members that need help along the way.
Don’t forget, we also have a range of online YouTube videos that members can access should you need any help registering. They can be accessed using the button below.
At 4:00pm tomorrow the new portal will go live, so check your inbox or our social media platforms for more info on what you need to do to register for next season.